French Paper Return Policy

Sometimes things don’t work out. If your French Paper order isn’t what you expected or is no longer needed, you can return your order and we’ll give you a refund, minus the cost of shipping.

What is the return policy for French Paper orders?

French Paper accepts returns on all items, provided that the products are returned unopened and undamaged. To complete the return process, you must return your order to us within 30 days of the original order date. Here’s what you’ll need:

• Include a copy of the original invoice with your return.
• All items are unopened and undamaged.

Once we receive the package in good condition, we will credit your card for the merchandise cost. Please note that shipping charges cannot be reimbursed, and the customer is responsible for return shipping costs.

What is the refused delivery policy for French Paper orders?

Refused delivery of shipments from French Paper Company will result in a deduction of the original shipping amount from the credit issued for the returned product.

Learn more about our Shipping Policy.

Where should I send my returned items?

Address your return to:

French Enterprises, LLC
1950 Industrial Drive
Niles, MI 49120

What should I do with an order I believe was damaged in transit?

All damaged items and shipment errors must be reported within 24 hours of delivery. Submit your claim to FrenchAssetOrders@frenchpaper.com.

How do I contact French Paper customer service?

How do I contact French Paper customer service?
We’re always here to help. Get in touch with us for information on returns, shipping, or choosing the right materials for your next project.